Raise a Concern or Make a Complaint

If something about your experience with Cyber Rebels has not felt right, we want you to be able to tell us clearly and without unnecessary barriers.

You can use this page to raise a concern or make a formal complaint about our training, services or the way we have worked with you.

We will treat what you tell us fairly, respectfully and in confidence, and use the information you provide to understand what happened and decide what needs to happen next.

What happens next

Once we receive your concern or complaint:

• We’ll acknowledge it within 2 working days.
• We’ll investigate what has happened and aim to provide a full response within 10 working days.
• Where appropriate, we’ll explain any action we have taken and work with you towards a fair resolution.

Complete the form below with as much information as you feel able to provide. If you would like us to respond to you directly, we will need a way to contact you.

More information about our complaints process

Our Complaints Policy explains how complaints are handled, reviewed and responded to in more detail.